Our privacy policy

At The Hare & The Hen, we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

Purpose of policy:
We are committed to protecting your personal information and being transparent about what information we hold about you. The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:
What information we may collect about you and how we may use that information.
Information about how we keep your personal information secure, how long we maintain it for and your rights to be able to access it.
If you have any queries about this policy, please contact us at philippalee-pots@hotmail.com

Information collection from you:
We collect customer names and email addresses for keeping in touch with Hare & Hen news and specific customer orders and enquiries. This is done through our sign up to newsletter forms and get in contact forms on our website. Any orders placed in the shop itself are collected in an order book which is kept securely. Any further information required for product ordering is held for the minimal amount of time and disposed of once the order is complete. We do not collect sensitive data or information about our customers.

The legal basis that we use to collect your data is under the title of Contract Basis:
When you make a purchase from us or you want to sell through our shop, you are entering into a contract with us. In order to perform this contract, we need to process and store your data. For example, we may need to contact you by email or telephone to update you on an order, or in the case of problems with your payment. In reference to suppliers of The Giggly Goat, your contact information is held in a paper and or digital format for the duration that you supply us.

Marketing communications:
We aim to communicate with you with news and updates with a monthly email newsletter. To do this, users subscribe through an online automated process where they have given their explicit consent and only their name and email address is required. This can be unsubscribed from at any point by emailing us at philippalee-pots@hotmail.com or selecting unsubscribe in the newsletter email itself.

Your debit and credit card information:
If you use your credit or debit card to purchase from us, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
We DO NOT store your card details for use in a future transaction. This is carried out in compliance with PCI-DSS.

Maintaining your personal information:
We store your personal information i.e name and email address for use in our mailing list once you have actively opted in to be a member of it, and only for as long as you agree to. This is a mailing list which is sent out using Mailchimp – please see their website for their privacy policy. You can unsubscribe at any time.
For customers wishing to place orders with us, further information of your phone number, address and payment details if required are also needed and held until the order is complete and received by the customer.

Security of your personal information:
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

Your rights to your personal information:
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

Contact details and further information:

The Hare and the Hen
11 Dalegate Market
Burnham Deepdale
Norfolk PE31 8FB
01485 211245
Please get in touch with us if you have any questions about any aspect of this privacy policy.